FREQUENTLY ASKED QUESTIONS

1. Q: How much roof space is required?

A: Each solar panel (270w) requires 1m x 1.6m of space. Four panels equal 1 kilowatt.

2. Q: Who does the electrical hook-up to the grid?

A: With the NSW upgrade of meters currently underway most meters are solar compatible, for those who don’t have a solar compatible meter all you have to do is ring up your service provider and ask them to replace your meter which is a free service if it’s a standard change over.

3. Q: How will I know if my system is performing to its maximum potential on a day-to-day basis?

A: The inverter that is mounted adjacent to your switchboard will display all of this information on an LCD screen that is supplied.

4. Q: Which guarantees/warranties are your responsibility and which are the manufacturers?

A: All solar panels come with a 25 year performance guarantee and all inverters come with a 5 year manufacturer’s warranty, but to make it easier for the customer Ozeal Energy apply for all the warranties and replace any of the products free of charge if any faults occur within this period.

5. Q: Can I add solar panels later?

A: Yes. panels can be added at a later date as long as the inverter can handle the power output. If the current installed inverter cannot handle the power output the inverter can also be upgraded.

6. Q: What size system do I need?

A: The best way to answer this is to speak to a Ozeal Energy consultant. They will work out your energy consumption and advise you of the best size system for you.

7. Q: My roof is flat. Can I still install a solar system?

A: Solar panels work perfectly fine when laid flat, in fact in the summer months they work better in the flat position.

8. Q: Who installs my solar system?

A: In house CEC Accredited solar installers. At Ozeal Energy we pride our selves on workmanship and offer a lifetime warranty on the workmanship that takes place.

9. Q: Do you handle all the rebate and Small Technology Certificate (STC) paperwork for me so I only have to pay the difference?

A: Yes this is all handled by us so the rebate is already calculated into the price quoted.

10. Q: What is the difference between a gross and a net feed-in tariff?

A: A Gross feed in tariff is when all energy generated is fed back into the grid and you receive money for it. Net metering is when the energy you make is used in your household.

11. Q: How does Solar Power Work?

A: Solar Panels on the roof generate DC power from the sun. An inverter then converts the DC power into AC power which can then be used in your household. A meter installed then measures the energy used in your household and the energy used from the grid and the saving is recorded on your next electricity bill.

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